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Broadband activation

KieranT99
Newbie
Posts: 1
Registered: ‎21-12-2021

Broadband activation

Hi, I have got a new router which I am waiting for activation on, I was simply wondering if this is handled by plus net and can be put through on your end or if it is something you have to wait for because it’s handled by BT (I read this online so taken with a pinch of salt) If it is a case of waiting is there a way to see the expected date as on my account it doesn’t have a date, where it should be is blank.

Thank you
3 REPLIES 3
jab1
Aspiring Legend
Posts: 12,748
Thanks: 4,050
Fixes: 162
Registered: ‎24-02-2012

Re: Broadband activation

@KieranT99 welcome to the forums. You should have an anticipated activation date in one of the emails/texts PN will have sent you after you had placed the order.

This can move depending on BT/OR  engineer availability, but you should still have had one.

John
dvorak
Moderator
Moderator
Posts: 28,621
Thanks: 6,352
Fixes: 1,461
Registered: ‎11-01-2008

Re: Broadband activation


Moderators Note


This topic has been moved from Fibre to My Order

Customer / Moderator
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If it fixed it click 'This fixed my problem'
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Broadband activation

Hello @KieranT99

Thanks a lot for getting in touch. It looks like your services have gone live today if you want to plug in your router. Let us know if you have any issues at all. Smiley

 Adam
 Plusnet Help Team - Leeds