Resorting to the forum after 30 mins on hold (and then it was answered, just background noise and then disconnected - not impressed). My broadband is in the process of being activated - phone transferred this morning, so previous provider can't connect, but my new router shows no internet connection a couple of hours later. Having checked through various welcome emails, it appears my broadband may not activate until tomorrow looking at the date given. I have switched providers plenty of times, but never come across an activation that will in effect leave me offline for potentially well over 24 hours by having such a gap between phone and ADSL. Should I expect it live today, or is the Plusnet transfer process really this bad these days?
Fixed! Go to the fix.
04-09-2020 12:45 PM - edited 04-09-2020 12:45 PM
Having checked through various welcome emails, it appears my broadband may not activate until tomorrow looking at the date given
@stume If that says 'by midnight on 05/09' then it really means by 00:00 on 05/09 i.e anytime today. So don't panic yet, if everything is on schedule then it should go live later today.
Re: Broadband activation
Hi there @stume, sorry for the delay in responding. I hope your order has now complete, but if you have any issues please just send us a PM with the username so that we can assist further for you.