Broadband activation
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04-09-2020 12:29 PM
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Hi.
Resorting to the forum after 30 mins on hold (and then it was answered, just background noise and then disconnected - not impressed). My broadband is in the process of being activated - phone transferred this morning, so previous provider can't connect, but my new router shows no internet connection a couple of hours later. Having checked through various welcome emails, it appears my broadband may not activate until tomorrow looking at the date given. I have switched providers plenty of times, but never come across an activation that will in effect leave me offline for potentially well over 24 hours by having such a gap between phone and ADSL. Should I expect it live today, or is the Plusnet transfer process really this bad these days?
Fixed! Go to the fix.
04-09-2020 12:45 PM - edited 04-09-2020 12:45 PM
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Having checked through various welcome emails, it appears my broadband may not activate until tomorrow looking at the date given
@stume If that says 'by midnight on 05/09' then it really means by 00:00 on 05/09 i.e anytime today. So don't panic yet, if everything is on schedule then it should go live later today.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broadband activation
04-09-2020 12:49 PM
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Thanks @MisterW , fingers crossed.
Re: Broadband activation
04-09-2020 3:28 PM
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This topic has been moved from ADSL Broadband to My Orders.
Customer and Forum Moderator. Windows 10 Firefox 100.0.1 (64-bit (64-bit)
Re: Broadband activation
07-09-2020 7:37 PM
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Hi there @stume, sorry for the delay in responding. I hope your order has now complete, but if you have any issues please just send us a PM with the username so that we can assist further for you.
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