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Broadband activation

Katebone7
Interested
Posts: 2
Registered: ‎07-01-2019

Broadband activation

Activation date is today but still nothing...One more disappointment...
3 REPLIES 3
Mav
Moderator
Moderator
Posts: 21,539
Thanks: 4,406
Fixes: 501
Registered: ‎06-04-2007

Re: Broadband activation

Activation can take any time up to midnight.

 

Hopefully a member of staff will give an update soon.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Katebone7
Interested
Posts: 2
Registered: ‎07-01-2019

Re: Broadband activation

I hope you're right...
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,314
Thanks: 9,214
Fixes: 1,478
Registered: ‎21-04-2017

Re: Broadband activation

Hi there.

I've checked this for you and unfortunately the order we placed to provide a service was cancelled by the existing provider of the line.

The line at your address is showing as stopped now, so presumably they've ceased it due to previous tenants moving out.

I've placed an order to reactivate the phone line, which should happen tomorrow. Once that's completed, we'll place your broadband order for the soonest possible completion date though it would be around 5 working days depending on engineer availability.

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team