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Broadband activation

Katebone7
Newbie
Posts: 2
Registered: ‎07-01-2019

Broadband activation

Activation date is today but still nothing...One more disappointment...
3 REPLIES 3
Mav
Moderator
Moderator
Posts: 22,488
Thanks: 4,794
Fixes: 516
Registered: ‎06-04-2007

Re: Broadband activation

Activation can take any time up to midnight.

 

Hopefully a member of staff will give an update soon.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Katebone7
Newbie
Posts: 2
Registered: ‎07-01-2019

Re: Broadband activation

I hope you're right...
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: Broadband activation

Hi there.

I've checked this for you and unfortunately the order we placed to provide a service was cancelled by the existing provider of the line.

The line at your address is showing as stopped now, so presumably they've ceased it due to previous tenants moving out.

I've placed an order to reactivate the phone line, which should happen tomorrow. Once that's completed, we'll place your broadband order for the soonest possible completion date though it would be around 5 working days depending on engineer availability.

Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet