Showing results for 
Search instead for 
Did you mean: 

Broadband activation

Posts: 1
Registered: ‎10-09-2017

Broadband activation

Hi all, new plusnet customer here!

So I made a fibre order on the 15th of August and was given 8th and 9th September as activation dates for the phone line and broadband respectively. I received confirmation on the 8th that my phone line had been successfully activated, but it's now the 10th and still no news on broadband. I tried phoning customer service this morning and they were unable to give me any information; my order status shows online as completed but still no broadband! If a member of staff could advise that would be really helpful.

Aspiring Hero
Posts: 2,794
Thanks: 824
Fixes: 37
Registered: ‎28-02-2017

Re: Broadband activation

Does the DSL checker say anything about an open order.



Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Broadband activation

Hello there and welcome aboard.

Sorry about the delay with your order. It looks like you've since contacted our support team and we've identified that the engineer found a problem with the service which needs resolving before the order completes.


Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi