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Broadband activation

caisb
Newbie
Posts: 1
Registered: 10-09-2017

Broadband activation

Hi all, new plusnet customer here!

So I made a fibre order on the 15th of August and was given 8th and 9th September as activation dates for the phone line and broadband respectively. I received confirmation on the 8th that my phone line had been successfully activated, but it's now the 10th and still no news on broadband. I tried phoning customer service this morning and they were unable to give me any information; my order status shows online as completed but still no broadband! If a member of staff could advise that would be really helpful.

Thanks!
2 REPLIES
bmc
Pro
Posts: 433
Thanks: 78
Fixes: 3
Registered: 28-02-2017

Re: Broadband activation

Does the DSL checker say anything about an open order.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Broadband activation

Hello there and welcome aboard.


Sorry about the delay with your order. It looks like you've since contacted our support team and we've identified that the engineer found a problem with the service which needs resolving before the order completes.

 

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team