Broadband activation
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- Re: Broadband activation
15-04-2021 11:01 AM
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Hi, ordered standard broadband on the 22nd March, on the 8th April got an email saying that my phone service was up and running but so far my broadband has not been activated.
Does anyone have an idea how long this takes, over a week now with no internet.
As you can see the tracker page is of no help.
Thanks.
Fixed! Go to the fix.
Re: Broadband activation
15-04-2021 11:08 AM
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@Batida66 Welcome to the forums. Do you have your router - or your previous ISPs?
Re: Broadband activation
15-04-2021 11:16 AM
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I've had the router for 2 weeks now, its all sitting there waiting to be turned on.
My previous broadband went off on the 8th in the morning just before my email about phone service being on.
Re: Broadband activation
15-04-2021 11:18 AM
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OK - in that case, try plugging in the router and connecting - the activation emails can sometimes go AWOL.
Re: Broadband activation
15-04-2021 1:16 PM
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Thanks, perhaps I should have said, I have tried several times a day for the last week, that and all the other checks that are in the manual etc.
I need to know if anyone can tell me when it will be activated as you can see in the dashboard picture it gives no info.
Re: Broadband activation
15-04-2021 1:32 PM
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OK - how far do you get with the set-up then? - If your previous ISP has disconnected you, this would suggest PN have told them they were 'good to go.'
Re: Broadband activation
15-04-2021 2:33 PM
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On starting up the broadband light flashes for a minute or two then stays on.
The internet light is red.
Re: Broadband activation
15-04-2021 2:38 PM
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In that case, it is possible your router hasn't auto-configured as it should - try resetting it by pressing a paper-clip or similar into the reset button on the rear for a minimum of 30 seconds, until all the lights start flashing and then leave it alone for 15-20 minutes. This may, or may not, work.
Re: Broadband activation
15-04-2021 3:14 PM
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If that doesnt work, then call Customer services. It sounds like the automated systems haven't activated your account at Plusnet and so your login is failing. Given the the broadband light is steady, that implies that the work has been done by Openreach to activate the broadband.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broadband activation
15-04-2021 3:29 PM
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This topic has been moved from ADSL Broadband to My Orders.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Broadband activation
15-04-2021 3:35 PM
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Thanks for your post @Batida66
It appears that there were some activities stuck on our supplier's system that was preventing the order from completing
These have now been closed manually and your services should be up and running in the next 24 hours
Re: Broadband activation
16-04-2021 1:44 PM
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Re: Broadband activation
16-04-2021 1:53 PM
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What username and password show? Don't post them here, just confirm they are those agreed with PN and not 'setup@plusdsl.net' .
16-04-2021 2:00 PM
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well miraculously 1 minute after your reply I got an email saying its all up and running, which it is.
Thanks for answering though.
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