Broadband activation

[#1]

Hi.

Resorting to the forum after 30 mins on hold (and then it was answered, just background noise and then disconnected - not impressed). My broadband is in the process of being activated - phone transferred this morning, so previous provider can't connect, but my new router shows no internet connection a couple of hours later. Having checked through various welcome emails, it appears my broadband may not activate until tomorrow looking at the date given. I have switched providers plenty of times, but never come across an activation that will in effect leave me offline for potentially well over 24 hours by having such a gap between phone and ADSL. Should I expect it live today, or is the Plusnet transfer process really this bad these days?

[#2 · Accepted solution]

Having checked through various welcome emails, it appears my broadband may not activate until tomorrow looking at the date given

@stume  If that says 'by midnight on 05/09' then it really means by 00:00 on 05/09 i.e anytime today. So don't panic yet, if everything is on schedule then it should go live later today.

[#3]

Thanks @MisterW , fingers crossed.

[#4]

Moderators Note
This topic has been moved from ADSL Broadband to My Orders.

[#5]

Hi there @stume, sorry for the delay in responding. I hope your order has now complete, but if you have any issues please just send us a PM with the username so that we can assist further for you.