Broadband activation
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Broadband activation
07-01-2019 7:39 PM
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Re: Broadband activation
07-01-2019 7:50 PM
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Activation can take any time up to midnight.
Hopefully a member of staff will give an update soon.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Broadband activation
07-01-2019 7:53 PM
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Re: Broadband activation
07-01-2019 9:44 PM
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Hi there.
I've checked this for you and unfortunately the order we placed to provide a service was cancelled by the existing provider of the line.
The line at your address is showing as stopped now, so presumably they've ceased it due to previous tenants moving out.
I've placed an order to reactivate the phone line, which should happen tomorrow. Once that's completed, we'll place your broadband order for the soonest possible completion date though it would be around 5 working days depending on engineer availability.
Apologies for the inconvenience caused.
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