Broadband activation

[#1]

Hi all, new plusnet customer here!

So I made a fibre order on the 15th of August and was given 8th and 9th September as activation dates for the phone line and broadband respectively. I received confirmation on the 8th that my phone line had been successfully activated, but it's now the 10th and still no news on broadband. I tried phoning customer service this morning and they were unable to give me any information; my order status shows online as completed but still no broadband! If a member of staff could advise that would be really helpful.

Thanks!

[#2]

Does the DSL checker say anything about an open order.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Brian

[#3]

Hello there and welcome aboard.

Sorry about the delay with your order. It looks like you've since contacted our support team and we've identified that the engineer found a problem with the service which needs resolving before the order completes.

Apologies for the inconvenience caused.