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Broadband activation delays

Posts: 18
Thanks: 3
Registered: ‎20-04-2018

Broadband activation delays

14 working days and counting.  Its been a long saga of incorrectly cancelled orders and actions being blocked by computer errors.  Assured yesterday that I would have broadband by Friday 4th, but this morning another problem with the ordering process has cropped up.  I've lost the will to live. 


Moderator's note by Adie (Dvorak) changed topic title

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Registered: ‎11-01-2008

Re: Broadband activation delays

Moderators Note.
Topic split into its own thread for better visibility
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Broadband activation delays

Welcome to our community forums @Skeadugenga

I do apologise for the delays in getting your broadband service active.

It looks like those problems have now been resolved and we've got your broadband order in place. As soon as it's confirmed in the Openreach systems we'll be requesting our suppliers to fast track it.

Thank you for your continued patience.

Let us know if you have any further queries or issues.


If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team