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Broadband activation delayed

michaelbenson19
Newbie
Posts: 1
Registered: ‎18-07-2023

Broadband activation delayed

Hi there,

So my broadband service was due to go live yesterday and I received an email this morning saying there is a problem.

After calling your support line the person couldn't confirm what the issue was, when it'd be resolved and when I should expect my service to go live.

This isn't great customer service, especially considering I placed this order over two weeks ago.

Can someone please look into my account or try and escalate this issue? The service rep said an engineer hadn't even been allocated to resolve the issue.

Thank you.
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,965
Thanks: 5,335
Fixes: 421
Registered: ‎30-06-2016

Re: Broadband activation delayed


Moderator’s Note

This topic has been moved from Broadband to My Order

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Broadband activation delayed

Hey @michaelbenson19 I'm sorry you had a delay to your broadband going live. I've checked your account and I can see your services did go live last night (18th July) at 10pm. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team