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Broadband activation delayed

FIXED
HB154
Newbie
Posts: 1
Registered: ‎07-10-2022

Broadband activation delayed

Hi,

My broadband was meant to be activated yesterday 06/10/2022 after moving from Sky. The broadband wasn't activated yesterday after getting a text that it would be activated by midnight, I tried for hours last night and this morning to get through by phone with no success.

This morning I received a text that the activation has been delayed with no explanation and no due date. Please can someone help with this as I'm now without internet for the forseeable future.
2 REPLIES 2
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Broadband activation delayed

Fix

@HB154 

It would probably be faster to phone Plusnet and wait in the queue as the response times on the forums can be a little slow. The average time for a staff response was 3 days earlier this week.

Ex - Plusnet Customer (2009 - 2023) now with BT
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Broadband activation delayed

Hi there,

Sorry for the delay with your order, I see it completed later in the day on the 7th October.

Can you confirm if all is working okay now? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet