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Broadband activation delay

Tiptoptiptop
Newbie
Posts: 2
Registered: 12-05-2017

Broadband activation delay

I recently moved home and my broadband was due to activate on Monday 8th June, which it did not. On Tuesday morning I was informed the order had not progressed and would complete within 48 working hours, which, surprise surprise, it did not.
On Thursday 11th I was told it would take another 48 working hours, which would be Monday 15th June.
So, after being promised it would be activated on the 8th, it's now a week later. Every person I have spoken to has told me something different and I have not been allowed to speak to a manager. I find this service awful and aside from one or two plusnet workers, have been fobbed off with one excuse after another.

My advice.. Avoid plusnet.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Broadband activation delay

Hi @Tiptoptiptop

Welcome to the community forums. I am sorry to hear about the delay on your orders. Please feel free to private message me your Username so I can look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Superuser
Superuser
Posts: 10,014
Thanks: 1,547
Fixes: 19
Registered: 22-08-2007

Re: Broadband activation delay

Not wanting to appear a pedant, but in case this drags on you might want to change "June" to "May" in the opening post ... so that later on there can be no confusion!
Tiptoptiptop
Newbie
Posts: 2
Registered: 12-05-2017

Re: Broadband activation delay

Haha yes of course it's May. And thks Ben, I'll message you.
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Broadband activation delay

@Tiptoptiptop Unfortunately Ben isn't in today so if you can send me a PM I'll get this chased up.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,153
Thanks: 863
Fixes: 212
Registered: 21-04-2017

Re: Broadband activation delay

Hi there,

 

I've found your account from your forum details.

 

Sorry to hear of the delays you've experienced with your broadband order completing.

Reviewing your account, it looks like it was stuck in our suppliers systems for considerable time until it was escalated to a BT Wholesale manager where the order was escalated and completed shortly after.

 

Everything working OK with your service since it completing?

 

Once again, many apologies for the delay you've endured.

 

Anoush.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team