Broadband activation delay
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Broadband activation delay
12-05-2017 12:12 PM
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On Thursday 11th I was told it would take another 48 working hours, which would be Monday 15th June.
So, after being promised it would be activated on the 8th, it's now a week later. Every person I have spoken to has told me something different and I have not been allowed to speak to a manager. I find this service awful and aside from one or two plusnet workers, have been fobbed off with one excuse after another.
My advice.. Avoid plusnet.
Re: Broadband activation delay
12-05-2017 2:59 PM
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Welcome to the community forums. I am sorry to hear about the delay on your orders. Please feel free to private message me your Username so I can look into this for you.
Re: Broadband activation delay
12-05-2017 3:24 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband activation delay
14-05-2017 10:13 AM
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Re: Broadband activation delay
15-05-2017 10:46 AM
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@Tiptoptiptop Unfortunately Ben isn't in today so if you can send me a PM I'll get this chased up.
Re: Broadband activation delay
23-05-2017 1:47 PM
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Hi there,
I've found your account from your forum details.
Sorry to hear of the delays you've experienced with your broadband order completing.
Reviewing your account, it looks like it was stuck in our suppliers systems for considerable time until it was escalated to a BT Wholesale manager where the order was escalated and completed shortly after.
Everything working OK with your service since it completing?
Once again, many apologies for the delay you've endured.
Anoush.
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