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Broadband activation date

FIXED
denoite
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-03-2018

Broadband activation date

I received my router 14th of march and did not hook it up as instructed since I did not receive a broadband activation date, this morning however I received a very puzzling message from Plusnet saying my order is in progress and should be completed by 15/03. this was obviously last week, so I tried to test it anyways and it says no broadband available. can someone please just tell me the expected date of activation? thanks.

3 REPLIES 3
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,904
Thanks: 5,012
Fixes: 316
Registered: ‎04-04-2007

Re: Broadband activation date

Fix

Is the router still connected/powered up? I've made some changes our side that I'm hoping have helped.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

denoite
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-03-2018

Re: Broadband activation date

hiya, thanks for the reply. I will turn it on again and report back.

 

edit - everything seems to be working fine, thanks!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Broadband activation date

I'm glad to hear that!

Please do let us know if you need any further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet