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Broadband activation date

FIXED
denoite
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-03-2018

Broadband activation date

I received my router 14th of march and did not hook it up as instructed since I did not receive a broadband activation date, this morning however I received a very puzzling message from Plusnet saying my order is in progress and should be completed by 15/03. this was obviously last week, so I tried to test it anyways and it says no broadband available. can someone please just tell me the expected date of activation? thanks.

3 REPLIES 3
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Broadband activation date

Fix

Is the router still connected/powered up? I've made some changes our side that I'm hoping have helped.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

denoite
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-03-2018

Re: Broadband activation date

hiya, thanks for the reply. I will turn it on again and report back.

 

edit - everything seems to be working fine, thanks!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,232
Thanks: 5,916
Fixes: 985
Registered: ‎21-04-2017

Re: Broadband activation date

I'm glad to hear that!

Please do let us know if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team