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Broadband activation date

Liamrowlands
Newbie
Posts: 1
Registered: 09-08-2017

Broadband activation date

Hi there - first time post and a new Plusnet customer.

Throughout the communication process I have been notified that my service would be activated tomorrow (10/08/2017) however, when I have logged in on the plusnet website, it states it will be active on the 11/08/2017.

What is the reasoning behind this? Seems odd to email and text me a number of times with one date and then it being different online.

Thanks in advance,
Liam
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,130
Thanks: 854
Fixes: 209
Registered: 21-04-2017

Re: Broadband activation date

Hi Liam,


Sorry about the confusion here. The service should go live at any point up to midnight today. I think you're advised via the order tracker on the Member Centre of the 11th August just to allow time for the order to complete.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team