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Broadband activation date

Liamrowlands
Newbie
Posts: 1
Registered: ‎09-08-2017

Broadband activation date

Hi there - first time post and a new Plusnet customer.

Throughout the communication process I have been notified that my service would be activated tomorrow (10/08/2017) however, when I have logged in on the plusnet website, it states it will be active on the 11/08/2017.

What is the reasoning behind this? Seems odd to email and text me a number of times with one date and then it being different online.

Thanks in advance,
Liam
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: Broadband activation date

Hi Liam,


Sorry about the confusion here. The service should go live at any point up to midnight today. I think you're advised via the order tracker on the Member Centre of the 11th August just to allow time for the order to complete.

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet