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Broadband activation date

FIXED
denoite
Newbie
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Registered: ‎19-03-2018

Broadband activation date

‎19-03-2018 9:53 AM

I received my router 14th of march and did not hook it up as instructed since I did not receive a broadband activation date, this morning however I received a very puzzling message from Plusnet saying my order is in progress and should be completed by 15/03. this was obviously last week, so I tried to test it anyways and it says no broadband available. can someone please just tell me the expected date of activation? thanks.

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bobpullen
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Re: Broadband activation date

Fix

‎19-03-2018 11:51 AM

Is the router still connected/powered up? I've made some changes our side that I'm hoping have helped.

Bob Pullen
Plusnet Product Team
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denoite
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Re: Broadband activation date

‎19-03-2018 12:13 PM - edited ‎19-03-2018 12:20 PM

hiya, thanks for the reply. I will turn it on again and report back.

 

edit - everything seems to be working fine, thanks!

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Gandalf
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Re: Broadband activation date

‎19-03-2018 2:31 PM

I'm glad to hear that!

Please do let us know if you need any further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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