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Broadband activation date change

j28oes
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Posts: 1
Registered: ‎12-08-2020

Broadband activation date change

I placed an order for broadband yesterday and asked for an activation date of 15/09/2020.

I have received a text message from Plusnet to say that my broadband is due to become active on 26/08/2020.

Can this be altered so my service starts on the requested date? This is to prevent termination charges with my current broadband provider.

I have tried phoning customer services but they cannot connect me to anyone!