Broadband activation and lack of communication

[#1]

Hi
Had several issues with our order to date and constantly seem to be chasing answers. Thought broadband was due to go live yesterday by midnight but still nothing and no replies to any queries.
Is this normal? Please can someone help as currently have no broadband and working from home is very difficult if you can't get online.
Thanks

[#2]

Thanks for your post @Lemongrab 

I'm sorry for the issues you've had. It looks like you've phoned us last night and you're up and running now.

Let us know if there's anything else you'd need help with