Broadband activation after switching ISP

[#1]

I know variations of this question have been asked before, but here goes.....

I switched (or more accurately, am in the process of switching) from Vodafone to PlusNet.  Yesterday I received text and email at 06:00 to tell me the phone service is active (and sure enough, the Vodafone broadband has stopped).  I'm now waiting for my broadband to activate so I can get set up and use it.

I've had no messages about the broadband - either predicted activation date, or updates on progress.  (The router arrived last week).

How long after phone activation should the broadband take?  I was on Vodafone fibre, so there shouldn't be any technical challenge.  Should I be chasing?  It's a bit frustrating to have no broadband - so many things in the house depend on it!

[#2]

Moderators Note

This topic has been moved from Fibre to My Order

[#3 · Accepted solution]

Hi Steve, sorry for the delay.

I have checked your account and both your phone and broadband went live yesterday. However, the automated activation of the broadband component on your account failed. Therefore, I have manually updated this for you now.

Are you able to confirm that your broadband is now working ?

[#4]

Thanks, that seems fine - all connected and working with no problems!

[#5]

@Steve_L1 Glad that's working now If you need anything else feel free to let us know