I know variations of this question have been asked before, but here goes.....
I switched (or more accurately, am in the process of switching) from Vodafone to PlusNet. Yesterday I received text and email at 06:00 to tell me the phone service is active (and sure enough, the Vodafone broadband has stopped). I'm now waiting for my broadband to activate so I can get set up and use it.
I've had no messages about the broadband - either predicted activation date, or updates on progress. (The router arrived last week).
How long after phone activation should the broadband take? I was on Vodafone fibre, so there shouldn't be any technical challenge. Should I be chasing? It's a bit frustrating to have no broadband - so many things in the house depend on it!
Fixed! Go to the fix.
Hi Steve, sorry for the delay.
I have checked your account and both your phone and broadband went live yesterday. However, the automated activation of the broadband component on your account failed. Therefore, I have manually updated this for you now.
Are you able to confirm that your broadband is now working ?
Plusnet Help Team