Broadband activating today but no router received yet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Broadband activating today but no router recei...
Broadband activating today but no router received yet
25-08-2021 12:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I haven't received the router yet though which is a concern because I'm now no longer getting broadband from my previous provider so I'm currently without Internet access and I work from home.
Please can someone suggest how I can get the router as soon as possible?
Thanks
Re: Broadband activating today but no router received yet
25-08-2021 10:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The HubOne router on way to you is no great performer wifi wise!
Re: Broadband activating today but no router received yet
25-08-2021 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband activating today but no router received yet
25-08-2021 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Jopes Welcome to the forum.
Have you received an email advising that the service is now live? If the promsed date has to be put back due to the lack of Openreach technician availability then the hub shipping is automatically delayed but sometimes the customer is not advised.
Note that not all ISP's hubs will work with Plusnet.
Your first month's charging starts from the day when the service goes live so you will not be paying during the delayed days.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Broadband activating today but no router received yet
25-08-2021 11:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @Jopes and welcome to our Community Forums.
I'm really sorry to see we hadn't automatically ordered your router in advance of your activation date.
I can see we've manually ordered it now we'll get it to you as soon as we can. Your order's not actually yet completed but it should do before midnight tonight. I can also see we've raised a complaint on your account so we'll contact you to discuss a goodwill gesture once you've got your router and everything's working.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Broadband activating today but no router recei...