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Broadband activated yesterday but not received router.

richard29
Newbie
Posts: 1
Registered: ‎31-03-2020

Broadband activated yesterday but not received router.

Advised yesterday to call to speak to tech team as they may be able to help with configuring my existing Sky router to give service until new router arrives.

 

Tried numerous times since to call and each time unsuccesful

 

Can the tech team call me to get this resolved?

 

Richard 07900604758

1 REPLY 1
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 794
Thanks: 106
Fixes: 59
Registered: ‎02-05-2017

Re: Broadband activated yesterday but not received router.

Hi @richard29, thanks for getting in touch.

 

I'm sorry to see you've not received your hardware as of yet. i can see this is showing as dispatched on the system and therefore I'd expect this to be with you very shortly.

 

I'm afraid Sky actually lock their routers so we're unable to configure them to work with our service.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team