Hello All,
Basically I tried to move from Vodafone to Plusnet, midway through waiting for Plusnet to activate, they cancelled on me, I've got back in touch and they've said it's sorted, but now I just have a txt/email mentioning my phone line not the actual broadband connection.. should I be concerned?
Here's the TLDR version....
1st July
I signed up with Vodafone and went live
Waited the 10 days for speeds to settle etc but they were clearly throttling certain things which are important to me. Most obviously, iOS appstore downloads (I enrol iPads as part of my job and often do this at home because my connection is faster) so tracking the speed, 2mbps! Also Xbox Live downloads were capping at around 5mbps.
11th July
Anyway, I was with Plusnet before, so decided to just go back. Told Vodafone I was leaving, done.
Signed up with Plusnet and had an activation date of the 27th of July.
18th July
Vodafone email me saying - we're delighted you're staying with us!
Vodafone's explanation:
I've just spoken to the cancellations team and they've said that the disconnection has been cancelled as the request with your new provider has also been cancelled. Would you be able to speak with your new provider so you can ask them why this has been cancelled?
I then tried to contact Plusnet every day on Twitter and phone, with no response on Twitter and giving up after 30 mins on phone
21st July
Plusnet send an email asking for feedback stating:
Hello Harry
We’re sorry you’ve left, but we’d love to know why.
I also received a bill for £1.30 along with this?
23rd July
I persist on the phone and spend 1 hour 5 minutes waiting
Get through, to be told they can re-submit the order sometimes they get seperated?
It wasn't 100% what they mean.
24th July
I receive a text and email stating my phone service will be live with Plusnet on the 6th of August (not 27th July as planned)
Home Phone - Transfer date confirmation
Dear Mr Barton,
Account username: *****
Your request to transfer ********** to Plusnet is due to happen on 6/8/2020.
You can cancel this order any time up to 4pm on the working day before the transfer happens.
Cancelling your phone transfer won't cancel your other Plusnet services - e.g. broadband.
But.. it doesn't specifically mention broadband.. so.. do I need to get back in touch and wait another hour?
This has been a nightmare so far as I think Vodafone will try to play me and say I'm past the 14 day cooling off period now, which is no fault of my own.. but doesn't seem to be theirs either.. it's Plusnet's!
