Broadband Fibre Extraswitch on today but where is my router???

[#1]

I am due to switch to PlusNet today but I have still not received my router from you.  Can someone please advise on when I can expect to receive it as I will now be without broadband from today.  

[#2]

Hi there,

Sorry to hear your router wasn't ordered in advance of your order completing. I can see you've since called our support team and we've sent you the router now. We'll make sure it gets to you as soon as possible.

Apologies for any inconvenience caused.

Anoush