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Broadband Fibre Extraswitch on today but where is my router???

RayHewitt74
Hooked
Posts: 7
Registered: 17-08-2017

Broadband Fibre Extraswitch on today but where is my router???

I am due to switch to PlusNet today but I have still not received my router from you.  Can someone please advise on when I can expect to receive it as I will now be without broadband from today.  

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Broadband Fibre Extraswitch on today but where is my router???

Hi there,

 

Sorry to hear your router wasn't ordered in advance of your order completing. I can see you've since called our support team and we've sent you the router now. We'll make sure it gets to you as soon as possible.


Apologies for any inconvenience caused.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team