Broadband Activation
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Broadband Activation
04-08-2019 10:31 AM
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Hi,
I haven't received any emails or text activation messages to confirm my broadband is up and running, it was meant to be friday and the phone line wait has been 20+ mins every time I've tried to call.... so thought i would see here if this is common? Do people just plug in and try it, even though it says not to?
Thanks
Re: Broadband Activation
04-08-2019 12:18 PM
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I would just plug in and see what happens. It's not going to blow up in your face!
Another thing to try is to put your phone number in here. https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker
Read through it and see if there's any reference to open orders. If there are then you're not online yet and there will be a date when the work is planned.
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Re: Broadband Activation
05-08-2019 10:36 AM
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Hi @clappie1952,
Sorry there was a delay. I can see you've spoken to someone this morning and your services are now up and running. Let us know if you have any further problems.
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