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Broadband Activation- nothing after 7 weeks

missam2018
Browser
Posts: 1
Registered: ‎10-08-2018

Broadband Activation- nothing after 7 weeks

I set up an account back in June but still have received no confirmation regarding my activation date and no router. I set up the account back in June. This is a student property so access to internet is necessary.

1 REPLY 1
Townman
Superuser
Superuser
Posts: 19,725
Thanks: 8,056
Fixes: 94
Registered: ‎22-08-2007

Re: Broadband Activation- nothing after 7 weeks

 

Hi,

A warm welcome to the forums.  I'm wondering if there are issues within BT Openreach … who might have cancelled the orders raised for you, but the notification for that has not come across "cleanly" into Plusnet.

Take a look at the support tickets on your account - see PN Tickets link below.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.