I set up an account back in June but still have received no confirmation regarding my activation date and no router. I set up the account back in June. This is a student property so access to internet is necessary.
A warm welcome to the forums. I'm wondering if there are issues within BT Openreach … who might have cancelled the orders raised for you, but the notification for that has not come across "cleanly" into Plusnet.
Take a look at the support tickets on your account - see PN Tickets link below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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