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Broadband Activation date was yesterday - still no activation text or email please help =(

claredscott001
Dabbler
Posts: 13
Registered: ‎19-10-2022

Broadband Activation date was yesterday - still no activation text or email please help =(

Broadband Activation date was yesterday. 

Router has arrived.

I have no activation text or email.

I've spent way too long on hold trying to get through to support to speak to someone!

Please help. I work from home so its paramount I need internet asap! 

 

Really disappointed in Plusnet already if this is the way they work. Just left BT where I could live chat or speak to someone within minutes. 

19 REPLIES 19
Baldrick1
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Re: Broadband Activation date was yesterday - still no activation text or email please help =(

Moderators Note

This topic has been moved from Broadband to My Order

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claredscott001
Dabbler
Posts: 13
Registered: ‎19-10-2022

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

@Gandalf - Hi, Is there any chance you could look into this for me please, it's pretty urgent =(

claredscott001
Dabbler
Posts: 13
Registered: ‎19-10-2022

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

This is what my account is saying.

jab1
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Registered: ‎24-02-2012

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

@claredscott001 Have you tried plugging in and testing your Hub - the notifications sometimes get 'lost'?

John
claredscott001
Dabbler
Posts: 13
Registered: ‎19-10-2022

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

Hiya,

 

It says not to, but I will if you think its the best thing to do 😊

jab1
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Registered: ‎24-02-2012

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

I know it says not to, but it is worth a try, there are ways of getting round any resulting problems.

John
claredscott001
Dabbler
Posts: 13
Registered: ‎19-10-2022

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

I've plugged in the router, there is a blue light which I'm guessing is a good sign.

 

Unfortunately, when I've connected my MacBook and Samsung 22 Ultra to the router I cannot get any pages to load. It says they are not connected to the internet. Screenshot attached.

 

It also won't let me run test speed in plusnet diagnostics.

 

Are there any settings in the router I need to change? 

I appreciate your help!

jab1
Legend
Posts: 16,563
Thanks: 5,205
Fixes: 244
Registered: ‎24-02-2012

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

@claredscott001 Sounds like the order hasn't completed on the Plusnet systems for some reason. Hopefully one of the Help Team will pick this up soon. There is nothing you can, or should do.

Can you post a screenshot of your Hubs 'Help Desk' page?

John
claredscott001
Dabbler
Posts: 13
Registered: ‎19-10-2022

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

This is what I'm seeing on the settings screen.

claredscott001
Dabbler
Posts: 13
Registered: ‎19-10-2022

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

Ok, is there anyone that I can contact? BT have cancelled my internet now and I'm getting quite worried.

Thank you

jab1
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Registered: ‎24-02-2012

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

Right - you ARE actually connected. I'm just going to get my lunch - will be back in 30 minutes or so with further thoughts.

John
claredscott001
Dabbler
Posts: 13
Registered: ‎19-10-2022

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

Thank you,.

 

This is what I'm seeing in the connected box. There's no upload or download speeds.

When I go to search for something on the internet it just says 'This site cannot be reached'

 

minus1
Newbie
Posts: 1
Registered: ‎19-10-2022

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

i am in the middle of a house move and need to keep changing the moving in date and every time i am kepted on hold each time up to a hour. the process of moving broad with plusnet is very poor. Time consuming and does not feel me with confidence.has any one got any ideas of how to make this better.

jab1
Legend
Posts: 16,563
Thanks: 5,205
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Registered: ‎24-02-2012

Re: Broadband Activation date was yesterday - still no activation text or email please help =(

OK - lunch delayed, so what appears on these screens?

3.Hub2 broadband.png5.Hub2 technical.png

 

John