Broadband Activation date passed trying to get an update

[#1]

Hi
Broadband activation date was 28/03 but broadband has not been activated
Spoke to someone in retentions on 29/03 who advised to call customer services on Monday.
Couldn’t get through to cs on Monday
Haven’t received a text or email update
Wondering if anyone can help find out when my bb is due to be activated.
Thanks

[#2]

Hi there and sorry for us taking a long while to get back to you. I've just checked your account and it looks like you've since cancelled unfortunately. Do let us know if there's anything else we can help with though.