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Broadband Activation Date

FIXED
jamiemaison
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Posts: 2
Thanks: 1
Registered: ‎10-07-2021

Broadband Activation Date

Hi Plusnet community,

I'm a new customer to Plusnet and due to have my broadband activated on what I thought was the 16th. When I log into my account the date is no longer listed (it's currently just blank) and no router has been posted so i'm just concerned that everything is still due to change over on the 16th? Due to the nature of my work it's imperative that I am back up and running on the 16th having my previous provider disconnected on the 15th. Has anybody else had this same issue?

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Broadband Activation Date

Fix

Thanks for your post @jamiemaison and welcome to our Community Forums.

I've checked your order and I can confirm the transfer is due to happen on the 15th. There may be some downtime as the order completes and our service activates, but you should be back up and running by midnight on the day.

I've just ordered your router now so you should receive it within the next few days. We'd normally automatically ship a router a couple of days before you go live so it arrives just in time but you should get your router a lot sooner.

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
jamiemaison
Browser
Posts: 2
Thanks: 1
Registered: ‎10-07-2021

Re: Broadband Activation Date

Wow, thank you for your speedy reply and confirming that all for me. After some pretty terrible customer service at my last provider this is certainly a breath of fresh air, thank you!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Broadband Activation Date

No problem at all @jamiemaison 

Happy to help in any way we can

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team