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Boradband : Stuck on step 5 (Activating your line)

FIXED
C0mmanderCrud
Newbie
Posts: 2
Registered: ‎18-11-2022

Boradband : Stuck on step 5 (Activating your line)

Hi,I ordered Broadband a week and my phoine line is activated but I am still stuck on Step 5: Activating your line. The date seems to be not showing correctly, showing "{strCustActivationDate}" and seems like a error.

 

Is there anyway to check when this date is?
Thanks C0mmanderCrud

 

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
Fixes: 151
Registered: ‎22-08-2007

Re: Boradband : Stuck on step 5 (Activating your line)

Fix

A warm welcome to the forums.  This generic delayed order help might assist you...

Delayed orders

There are a multitude of reasons why order processing might be reported as delayed and usually it is nothing to be too concerned about, but there are exceptions. The following are some of the common causes of orders being delayed...

  • The user told their existing supplier that they are moving and the consequential action by their existing supplier will prevent any new ISP placing orders to take over the service - this needs affirmative action with the existing supplier
  • The existing circuit to the property cannot be identified in BT Openreach's systems due to errors in their data - this can give rise to the need for special processes (ORDI and Bridge cases) with BTOR to correct THEIR data
  • Something was not quite right with the order raised by Plusnet - these are usually sorted quickly
  • BT Openreach do not have engineering resources available in the usual timeframe

To see what is happening in detail, check the ticket history on your account - log into the portal in another tab, return here and click the PN TICKET link below. Look at the details of the tickets; if there appears to be no recent activity, contact support.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

C0mmanderCrud
Newbie
Posts: 2
Registered: ‎18-11-2022

Re: Boradband : Stuck on step 5 (Activating your line)

Thanks alot Townman

this has infomation on it that showed me the hopefully correct date
CommanderCrud