Booking a ONT Shift

[#1]

Hi, I recently upgraded to fibre but the engineer installed the ONT in my ground floor room (front of house), while my previous point of input was a room upstairs (also front of house). 

I was told by the OR engineer I'd have to contact Plusnet to arrange for a visit to shift the ONT.  I'm aware there's going to be a cost involved.

How do I start this process?

[#2]

Moderators Note

This topic has been moved from Full Fibre to My Order

[#3]

I can't comment on booking an ONT shift, but you could also consider having a network cable run between the ONT and where you want your router.

Electricians have often "upskilled" to run and terminate network cables.

[#4]

It may be easier and cheaper to run some network cable to your preferred location.
This kit on Ebay will give you everything that you need
https://www.ebay.co.uk/itm/301746931598?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=Re5hHE0-Rpq&s...

[#5]

@jbrssl 

Consider getting someone in to run an external ethernet cable to your desired location. Probably as cheap as getting the ONT moved and is future proof.

Brian

[#6]

Thanks all for the advice.  "Getting someone in" is my only option, but installing an ethernet cable externally instead of moving the box make a lot of sense.  I'll look around for a local engineer/electrician.