Beware when renewing your contract
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Beware when renewing your contract
05-12-2016 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Beware what you are told when renewing your contract.I renewed last Monday and was happy with the deal.I was then told that as I had been a customer for 8years I would be sent the latest fibre router in appreciation of my custom.As I have not received the router I phoned today only to be told there is no record of this.The person who told me this is not in today and I have to wait until a manager can listen to a recording of the the call before a router can be sent out.So they are saying they don't believe me.I am still in my 14day cooling of period and am thinking I may go elsewhere if this is how you are treated as a long term customer.
Can I sign up with someone else during this cooling of period or do I have to cancel first.Any help would be appreciated
Fixed! Go to the fix.
Re: Beware when renewing your contract
05-12-2016 11:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Beware when renewing your contract
05-12-2016 12:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks it is a shame it has come to this.
Re: Beware when renewing your contract
05-12-2016 7:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Beware when renewing your contract
05-12-2016 7:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
get out if you can. E mail "service" is unbelievably awful and virtually unuseable. Plusnet advice is to use gmail. So far my experience with broadband and TV is very good but emails would make a saint swear.
Re: Beware when renewing your contract
06-12-2016 2:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All this fuss on giving me the latest router.
12-12-2016 1:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @daviddoc,
I am sorry to hear about your wait in response to having the call listened to for your new router. I can see that this has now been processed and the router has been dispatched to you.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Beware when renewing your contract