We joined plusnet under the impression that we would have internet no longer than 10 days after getting the phone line set up. That was ready on the 20th and we STILL have no router or internet? Can anyone explain why this is? We have been waiting 2 weeks now and we really need the internet, a lot of what we do relies on it. We would never have joined if we had known the wait would be this long.
Sorry for the lack of communication here, looking at your account the order for fibre is due for the 10th October and your router has been ordered this morning.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Unfortunately with a fibre order it requires an engineer to activate the service at the local cabinet, this is why the timescale is longer than expected.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
If you're new to broadband your service should be up and running after 5-10 working days. If you're transferring your service from another provider there's a 10 working day minimum period and you'll be able to choose a set up date if you wish. We'll email you as soon as possible to confirm the date your service will start.
Regards Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
