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Barely any update on order, no activation date.

Shirleyb
Interested
Posts: 1
Registered: ‎10-08-2018

Barely any update on order, no activation date.

Hi, I ordered fibre broadband on the 23rd of July but have barely had any updates since. After calling I got an email on the 6th saying my order has been placed (After 2 weeks?) and I will be getting an activation date with 48 hours but have not received it nor has my router been sent out and I also raised a ticket with no reply.
1 REPLY 1
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Barely any update on order, no activation date.

Hello Shirley,

 

I do apologise for the lack of communication. I have had a look through your account to check the current order in process and noticed issues that needs addressing. I have you an email in regards to this.

You can also view this through our members portal, here is the link:- https://www.plus.net/wizard/?p=view_question&id=180570230

 

Please let us know if there is anything else we could assist you with. Thank you.