Barely any update on order, no activation date.

[#1]

Hi, I ordered fibre broadband on the 23rd of July but have barely had any updates since. After calling I got an email on the 6th saying my order has been placed (After 2 weeks?) and I will be getting an activation date with 48 hours but have not received it nor has my router been sent out and I also raised a ticket with no reply.

[#2]

Hello Shirley,

I do apologise for the lack of communication. I have had a look through your account to check the current order in process and noticed issues that needs addressing. I have you an email in regards to this.

You can also view this through our members portal, here is the link:- https://www.plus.net/wizard/?p=view_question&id=180570230

Please let us know if there is anything else we could assist you with. Thank you.