Bad start - no router

[#1]

So my broadband switch which happened today means I now have no internet whilst I wait for the Plusnet router which was not ordered. Question 216921393 for reference.

Not a good start!

Can I get a refund on lost time as I apparently have to wait 3-5 days from today for the router to arrive. 3-5 days where I'm without a service I can use.

Could someone also check my account as the account summary is all messed up and doesn't make any sense.

I would use my existing router but that's locked to Sky and about to be returned to them anyway.

I hope things improve from this start as the smooth transition I was promised has not been smooth at all. 

Thanks

[#2]

Moderators Note

This topic has been moved from Fibre to My Order

[#3]

Hi @newuser1,

I'm really sorry to hear about this. If there is any downtime once the connection has gone live, we'd be happy to apply a credit to the account to cover the difference. Regarding the account summary page, what info is wrong? Please send me a Private Message and we'll take a look into this with you.

[#4]

PM sent as requested.

I thought the change would be relatively seamless, not having to wait 3-5days past 'go-live' for a router to arrive. I have no broadband or phone currently.