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BT cancelled and 2 day gap with no internet

Loftyj
Newbie
Posts: 2
Registered: ‎16-03-2021

BT cancelled and 2 day gap with no internet

Plusnet assured me they would handle the transfer from BT to them smoothly. However our BT internet has now been switched off and our Plusnet doesn't activate until midnight tomorrow. We are both working from home so 2 days without internet is really problematic. When we signed up, Plusnet said our internet would become active today. Is there any way to get this fixed? 

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 9,562
Thanks: 2,455
Fixes: 183
Registered: ‎30-07-2007

Re: BT cancelled and 2 day gap with no internet

Don't panic , in Plusnet speak, by midnight tomorrow really means by 00:00 tomorrow! I.e anytime today

Loftyj
Newbie
Posts: 2
Registered: ‎16-03-2021

Re: BT cancelled and 2 day gap with no internet

Thank you! We are now online±!

MisterW
Superuser
Superuser
Posts: 9,562
Thanks: 2,455
Fixes: 183
Registered: ‎30-07-2007

Re: BT cancelled and 2 day gap with no internet

That's good news

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,634
Thanks: 6,153
Fixes: 1,019
Registered: ‎21-04-2017

Re: BT cancelled and 2 day gap with no internet

Hiya, apologies first of all for the shock of the potential downtime you've had but I'm glad to see you've been up and running with us since this afternoon (the order actually completed and your account activated at roughly 8am)

Let us know if there are further issues or anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team