BT Sport via Sky box order
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- Re: BT Sport via Sky box order
on
23-12-2019
4:25 PM
- last edited on
27-12-2019
11:22 AM
by
dvorak
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I placed an order for BT Sport via Sky on 15th December 2019 yet have not received new Sky card or indeed had any communication from Plusnet other than the screen shot I took when I placed the order. I can't see anything on my account that confirms the order. Can anyone help me since Plusnet chat is not available - guess its Christmas party or something!
Moderators Note: Personal information removed from attachment.
Fixed! Go to the fix.
Re: BT Sport via Sky box order
23-12-2019 5:23 PM
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Have you tried to see if it is working?
Make sure you try the SD channels if you didn't pay for HD.
The system told me I needed a new card but I never got one and didn't need one because it simply started working.
I never heard any more from Plusnet.
The Plusnet communication on this was simply wrong or non existent in my case.
Let us know if it is working.
Re: BT Sport via Sky box order
23-12-2019 5:59 PM
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Thanks for responding so quickly Nigeboy but yes I have tried it and BT Sport SD (didn't order HD) is not enabled on the Sky card # I requested. I have 3 Sky boxes (Multiscreen) and I have checked them all just in case - all the same and no BT Sport SD access.
Re: BT Sport via Sky box order
23-12-2019 6:29 PM
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I think I ended up leaving my sky box on one of the BT sport channels overnight in the hope it would update. Certainly in the early days of sky digital they recommended going to the affected channel to get card updates quicker. Probably makes no difference now but I believe they are still sent via satellite at least on Sky+ HD boxes.
Good luck in sorting it quickly.
Re: BT Sport via Sky box order
23-12-2019 6:32 PM
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I have BT sport via sky platform, it isn't on the sky card, it is activated when you sign up to have BT sport, it shouldn't take more than 24 hours.
I had to phone plusnet to get them to speak to sky to sort it out in the end, which once they spoke to sky only took about 15 minutes, all they need is your sky card number.
Re: BT Sport via Sky box order
27-12-2019 11:29 AM
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Hi @ptw62,
As others have advised you shouldn't need another viewing card, we should be able to just activate it on your current card. The reference for this is listed on this ticket at the bottom. Can you check that reference and make sure it matches. If it doesn't can you pop the correct on on that ticket and let us know and we'll get someone with access to activate it in the back end system.
Re: BT Sport via Sky box order
27-12-2019 11:48 AM
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Hi JOLO
The number of the Sky Viewing card on that ticket is correct. I have added that as confirmation on that ticket.
Thanks in anticipation!
28-12-2019 6:07 PM
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Hi @ptw62,
Thanks for confirming this for us. If there's anything else we may be able to assist with then please don't hesitate to get back in touch and we'll be happy to help.
Re: BT Sport via Sky box order
28-12-2019 6:53 PM - edited 28-12-2019 7:01 PM
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Erm well Alex H I'm afraid its still isn't working.
It's now been almost two weeks since I placed the order and at that time supplied the correct Sky viewing card number (& other Sky account details I must add) which your online ordering system requested and yet I still have no access to BT Sport via Sky which I wanted as a surprise for my wife over the Christmas period and beyond to watch the Big Bash (cricket) League. I phoned Plusnet support on 23rd December (Monday) and at the end of that call he said it would be added immediately and he closed the (2nd) ticket on this matter. I remain yours singularly unimpressed and p!$$ed off! PTW62
Re: BT Sport via Sky box order
29-12-2019 4:17 PM
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So just checked again and still no Sky Sport via Sky. Heading towards 2 weeks with no access and (seemingly) nothing being done about it. Last contact I had was The MightyAJ of the Plusnet Help Team (Alex H). I have been with Plusnet for many years now and their broadband and phone provision is very good. This is atrocious.... ptw62
Re: BT Sport via Sky box order
29-12-2019 6:55 PM - edited 29-12-2019 6:56 PM
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Now celebrating 14 days since I applied online & gave all the details that could possibly be needed. 😣😭👎
Re: BT Sport via Sky box order
30-12-2019 10:47 AM
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Hooray - finally sorted just now Monday morning 30/12/19. A painful experience but eventually they did me proud 😀
Re: BT Sport via Sky box order
30-12-2019 12:31 PM
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Hello @ptw62,
We are really happy to hear that this is now resolved and we are sorry for any inconvenience caused.
Please let us know if you need any further assistance.
Sammy
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