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BB not active after due date, no method of contact plusnet currently?

davidwarnock
Newbie
Posts: 1
Registered: ‎03-04-2020

BB not active after due date, no method of contact plusnet currently?

I have a new connection that was due to go active on 1st April. The plusnet fibre hub is displaying an orange light with an orange 'b' symbol also.

The plusnet chat is not operating and when I ring their phone lines I am getting a message saying they are not taking calls?

Does anyone know how I can get in touch with this company to rectify this? Most companies seem to be able to work remotely during the current crisis but seemingly not plusnet?

2 REPLIES 2
Witter
Grafter
Posts: 44
Thanks: 2
Registered: ‎07-10-2019

Re: BB not active after due date, no method of contact plusnet currently?

Put the landlines number into this,scroll down and it should say there is a open order with the activation date,because of Coronavirus it might of changed
https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,262
Thanks: 5,927
Fixes: 988
Registered: ‎21-04-2017

Re: BB not active after due date, no method of contact plusnet currently?

Thanks for your time on the phone @davidwarnock I'm sorry for the issues with your order. I've created a support ticket on your account you can view and respond to by going Here following our conversation.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team