BB Still not activated
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- Re: BB Still not activated
13-01-2019 8:26 AM
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I had a new line installed for BB ADSL2+ on 8th-9th Jan. However, it still hasn't been activated yet. I have sent messages through the online question system but not received any responses.
I am being billed from the 9th of Jan for both, but only receiving one service.
I would like to know when this will be activated and what will be done to compensate for the lack of service.
Fixed! Go to the fix.
Re: BB Still not activated
13-01-2019 7:02 PM
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Hi @AlistairS
Thanks for getting in touch and I am sorry to hear that you are still waiting for your broadband to activate.
I have reviewed your account and have responded to you via the ticket on your account here
Feel free to get in touch if you have any further questions.
Re: BB Still not activated
13-01-2019 7:38 PM
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Re: BB Still not activated
14-01-2019 11:08 AM
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Hi @AlistairS,
I have responded to your query via the open ticket on your account. You can view this here
Please get in touch if you have any further queries.
Thank you,
Aisha
Re: BB Still not activated
18-01-2019 7:09 PM
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Hi Aisha,
Thanks for responding.
I have updated my reply if you or one of your colleagues can help that would be greatly appreciated
Alistair
18-01-2019 8:34 PM
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