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BB Still not activated

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AlistairS
Hooked
Posts: 6
Registered: ‎13-01-2019

BB Still not activated

I had a new line installed for BB ADSL2+ on 8th-9th Jan.  However, it still hasn't been activated yet.  I have sent messages through the online question system but not received any responses.

 

I am being billed from the 9th of Jan for both, but only receiving one service.

 

I would like to know when this will be activated and what will be done to compensate for the lack of service.

 

 

5 REPLIES 5
Plusnet Alumni (retired) Warwick
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: BB Still not activated

Hi @AlistairS

 

Thanks for getting in touch and I am sorry to hear that you are still waiting for your broadband to activate.

 

I have reviewed your account and have responded to you via the ticket on your account here

 

Feel free to get in touch if you have any further questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
AlistairS
Hooked
Posts: 6
Registered: ‎13-01-2019

Re: BB Still not activated

 Hi @Warwick,

 

I have responded to your message.


Thanks

 

Alistair

Plusnet Help Team
Plusnet Help Team
Posts: 178
Thanks: 19
Fixes: 12
Registered: ‎06-08-2018

Re: BB Still not activated

Hi @AlistairS,

 

I have responded to your query via the open ticket on your account. You can view this here

 

Please get in touch if you have any further queries.

 

Thank you,

 

Aisha

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team
AlistairS
Hooked
Posts: 6
Registered: ‎13-01-2019

Re: BB Still not activated

Hi Aisha,

 

Thanks for responding.

 

I have updated my reply if you or one of your colleagues can help that would be greatly appreciated

 

Alistair

Plusnet Alumni (retired) OllieC
Plusnet Alumni (retired)
Posts: 799
Fixes: 45
Registered: ‎23-01-2018

Re: BB Still not activated

Fix

Hi AlistairS@

 

I have responded to your open complaint ticket here

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team