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Awful Customer Service

FP1878
Newbie
Posts: 1
Registered: ‎15-10-2020

Awful Customer Service

Hi all, so on the 7th I laid PN 75 quid to have my broadband up and running today as I need it to work from home. No sooner had the money been taken did they cancel my engineer visit. Since then I can’t get through on the phone, they ignore all my messages and tweets and basically I have no idea what’s going on. I’m regretting using PN right now as the customer service is atrocious. Any advice? Thank you
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3 REPLIES 3
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Awful Customer Service


Moderators Note


This topic has been moved from Fibre to My Order

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pdm
Newbie
Posts: 4
Thanks: 1
Registered: ‎14-10-2020

Re: Awful Customer Service

Hi,

Have you raised a complaint via the Help Assistant?

Took a while but I have now had some response.

Worth at try.

jgb
Aspiring Champion
Posts: 603
Thanks: 416
Fixes: 15
Registered: ‎01-08-2007

Re: Awful Customer Service

@FP1878 

As well as the route that @pdm suggests, have you tried ringing the Customer Options Team who are basically the sales side that you would ring to set up a contract? Their number is usually less busy and hopefully they can give you some info - the number is 0800 013 2632.

Also, have you checked via the Help assistant on the Members Centre > Manage Account if there are any tickets (often closed ones) that may shed some light?