Awful Customer Service
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Awful Customer Service
15-10-2020 7:02 AM
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Re: Awful Customer Service
15-10-2020 7:14 AM
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Moderators Note
This topic has been moved from Fibre to My Order
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Re: Awful Customer Service
16-10-2020 12:47 PM
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Hi,
Have you raised a complaint via the Help Assistant?
Took a while but I have now had some response.
Worth at try.
Re: Awful Customer Service
16-10-2020 2:06 PM
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As well as the route that @pdm suggests, have you tried ringing the Customer Options Team who are basically the sales side that you would ring to set up a contract? Their number is usually less busy and hopefully they can give you some info - the number is 0800 013 2632.
Also, have you checked via the Help assistant on the Members Centre > Manage Account if there are any tickets (often closed ones) that may shed some light?
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