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Awaiting broadband activation

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
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Registered: ‎21-04-2017

Re: Awaiting broadband activation

No problems, honestly I'm still a little disappointed in the outcome we've arrived at. Cry

 

Fingers crossed your line is routed through a cabinet in the future, or you get FTTP.

I've done the necessary on your account and updated your ticket.

 

Feel free to let me know if you have any further questions or if there's absolutely anything else I can help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
higgy1981
Rising Star
Posts: 89
Thanks: 12
Registered: ‎10-04-2017

Re: Awaiting broadband activation

Just a quick thing, i haven't paid anything since 30th March.

 

I've no idea what/where/when my first bill is going to be?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Awaiting broadband activation

No problems, I've updated your ticket with that info on it. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
higgy1981
Rising Star
Posts: 89
Thanks: 12
Registered: ‎10-04-2017

Re: Awaiting broadband activation

Im told i can now get fibre through the Openreach checker. How can i upgrade?
bmc
Hero
Posts: 3,252
Thanks: 1,029
Fixes: 49
Registered: ‎28-02-2017

Re: Awaiting broadband activation

Are we talking FTTC or FTTP here?

 

Edit : If it's FTTC then Login to PlusNet and look at your account. Somewhere there will be the update page. 

 

Brian

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
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Registered: ‎21-04-2017

Re: Awaiting broadband activation

From looking at the Openreach website here it doesn't seem fibre is available as your line is still exchange only I'm afraid.

Records here also don't show any FTTC or FTTP availability either.

 

Where are you seeing fibre availability?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
higgy1981
Rising Star
Posts: 89
Thanks: 12
Registered: ‎10-04-2017

Re: Awaiting broadband activation

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Awaiting broadband activation

Were you searching using your telephone number?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet