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Awaiting a date for my broadband

akmalsaleem
Newbie
Posts: 1
Registered: ‎15-12-2021

Awaiting a date for my broadband

I have the router but i have never been given an activation date, i have had no internet for 5 days and no confirmation when it will be activated, can somebody get back to me please with a date?

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Awaiting a date for my broadband

Thanks for your post @akmalsaleem and welcome to our Community Forums.

I'm really sorry for the delay with your order.

I can see one of my colleagues has chased this up with our suppliers and got back to you via Twitter earlier today.

There's further external work at the exchange that needs to be carried out which we're expecting within the next 24 hours.

Once that's been done your order should complete and you should be able to get online. 

Let me know if there are any further issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Awaiting a date for my broadband

Moderators Note
This topic has been moved from ADSL Broadband to My Order.
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