Average time to switch to plusnet
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12-05-2018 12:44 PM
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Is this date a joke? I've been waiting over 2 weeks already, and now have to wait another 2 weeks!
Notice that you didn't wait to take my activation charge and first payment from my bank account, both of which were taken immediately on 25th April.
I'm seriously tempted to cancel this switch and switch to a competitor as it looks like I'm back at the start of the process now anyway.
There's been no explanation as to why it's taken so long or anything, just an email advising a date. Pretty poor customer service from a company that claims to be the best.
If I cancel the switch now, I assume all charges will be refunded?
Would be good if somebody could look into this and advise please.
Fixed! Go to the fix.
Re: Average time to switch to plusnet
12-05-2018 1:14 PM
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Moderator's note by Dick (Strat): Topic moved to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Average time to switch to plusnet
12-05-2018 4:09 PM
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Sorry to hear that.
Unfortunately it looks like we didn't place your order automatically with our suppliers when you signed up.
I can see my colleague @MatthewWheeler placed the order yesterday. As we're taking over a working line, I'm afraid there's a minimum lead time of 10 working days we have to follow which starts from when the order is put through to Openreach.
If you would like to cancel for a full refund you'll need to call us on 0800 013 2632
Apologies for the inconvenience caused.
Anoush
Re: Average time to switch to plusnet
12-05-2018 5:12 PM
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12-05-2018 10:43 PM
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@Gandalf Why does this keep happening? There must be something horribly wrong with you ordering systems.
"Unfortunately it looks like we didn't place your order automatically with our suppliers when you signed up."
No wonder you are losing new customers.
Re: Average time to switch to plusnet
14-05-2018 4:22 PM
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What I would like to know is whether this was an online-initiated process or one that was the result of a telephone request to a human.
Re: Average time to switch to plusnet
14-05-2018 5:30 PM
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Sorry to see you've decided to leave @Derang
All the best with the provider you choose to go to.
It shouldn't really matter either way as the problem was after the account was created, our automated provisioning system simply didn't put the orders through to our suppliers. We've passed feedback on internally.
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