Automatic compensation for broadband users goes live
BT, Sky, TalkTalk, Virgin Media and Zen Internet have joined Ofcom's scheme, which is not compulsory.
Plusnet has committed to the scheme, but has not provided a timescale for when it will begin providing automatic compensation.
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Re: Automatic compensation for broadband users goes live
BT Retail signed up to the agreement. Plusnet aren't a subsidiary of BT Retail. Plusnet are a subsidiary of the BT Group, which BT Retail also are. Plusnet haven't signed up to this agreement.