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Automatic compensation for broadband users goes live

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Aspiring Hero
Posts: 12,485
Thanks: 599
Fixes: 19
Registered: ‎01-09-2007

Automatic compensation for broadband users goes live

https://www.bbc.co.uk/news/business-47768666

Automatic compensation for broadband users goes live

BT, Sky, TalkTalk, Virgin Media and Zen Internet have joined Ofcom's scheme, which is not compulsory.

...except

Plusnet has committed to the scheme, but has not provided a timescale for when it will begin providing automatic compensation.

"In The Beginning Was The Word, And The Word Was Aardvark."

3 REPLIES 3
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Anonymous
Not applicable

Re: Automatic compensation for broadband users goes live

Fix
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Newbie
Posts: 3
Registered: ‎28-08-2019

Re: Automatic compensation for broadband users goes live

But Plusnet is a subsidiary of BT which has signed up to the agreement

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Superuser
Superuser
Posts: 3,267
Thanks: 965
Fixes: 8
Registered: ‎06-04-2007

Re: Automatic compensation for broadband users goes live

BT Retail signed up to the agreement.  Plusnet aren't a subsidiary of BT Retail.  Plusnet are a subsidiary of the BT Group, which BT Retail also are.  Plusnet haven't signed up to this agreement.