Automatic compensation for broadband users goes live
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01-04-2019 12:33 PM
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https://www.bbc.co.uk/news/business-47768666
Automatic compensation for broadband users goes live
BT, Sky, TalkTalk, Virgin Media and Zen Internet have joined Ofcom's scheme, which is not compulsory.
...except
Plusnet has committed to the scheme, but has not provided a timescale for when it will begin providing automatic compensation.
"In The Beginning Was The Word, And The Word Was Aardvark."
Fixed! Go to the fix.
01-04-2019 12:34 PM
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@VileReynard - Keep up at the back.
https://community.plus.net/t5/General-Chat/Automatic-compensation/m-p/1627213
Re: Automatic compensation for broadband users goes live
30-08-2019 2:02 PM
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But Plusnet is a subsidiary of BT which has signed up to the agreement
Re: Automatic compensation for broadband users goes live
30-08-2019 3:32 PM
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BT Retail signed up to the agreement. Plusnet aren't a subsidiary of BT Retail. Plusnet are a subsidiary of the BT Group, which BT Retail also are. Plusnet haven't signed up to this agreement.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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