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Automatic compensation for broadband users goes live

FIXED
VileReynard
Hero
Posts: 12,590
Thanks: 631
Fixes: 20
Registered: ‎01-09-2007

Automatic compensation for broadband users goes live

https://www.bbc.co.uk/news/business-47768666

Automatic compensation for broadband users goes live

BT, Sky, TalkTalk, Virgin Media and Zen Internet have joined Ofcom's scheme, which is not compulsory.

...except

Plusnet has committed to the scheme, but has not provided a timescale for when it will begin providing automatic compensation.

"In The Beginning Was The Word, And The Word Was Aardvark."

3 REPLIES 3
Anonymous
Not applicable

Re: Automatic compensation for broadband users goes live

Fix
raspberry65
Newbie
Posts: 3
Registered: ‎28-08-2019

Re: Automatic compensation for broadband users goes live

But Plusnet is a subsidiary of BT which has signed up to the agreement

pjmarsh
Superuser
Superuser
Posts: 3,456
Thanks: 1,156
Fixes: 10
Registered: ‎06-04-2007

Re: Automatic compensation for broadband users goes live

BT Retail signed up to the agreement.  Plusnet aren't a subsidiary of BT Retail.  Plusnet are a subsidiary of the BT Group, which BT Retail also are.  Plusnet haven't signed up to this agreement.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.