Thanks for getting in touch, I'm really sorry to hear about your experience with us recently. I can see that you've now escalated the account to the highest point of escalation. I'll send across an email to Higher Level Executives Team to see if we can get this picked up ASAP for you.
Once they've looked further into the account they'll be in touch over the ticket or via phone call to let you know what the next steps are.
- Curtis, Plusnet Sheffield
| Curtis Smith|
Plusnet Help Team