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Assistance needed in cancelling order

plusnutcracker
Hooked
Posts: 6
Registered: ‎14-12-2018

Assistance needed in cancelling order

Hi,

 

Please could someone assist me in cancelling my order.  We had the engineer out today and it was going to be be quite a job to get a BT phone line put into the house.  As such, we would like to cancel the order and will pursue other means of getting the internet.

 

Thanks in advance

5 REPLIES 5
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Assistance needed in cancelling order

Hi there, I'm sorry to hear that you wish to cancel.

 

If you wish to discuss cancelling your account you will need to contact our Customer options department on 0800 013 2632 and one of our advisors will be happy to advise you on this.

 

Their opening times are;

8am - 8pm, Monday - Friday
9am - 7pm, Saturday
9am - 6pm, Sunday

 

Kind regards,

 

plusnutcracker
Hooked
Posts: 6
Registered: ‎14-12-2018

Re: Assistance needed in cancelling order

Hi - I have received confirmation that my order has been cancelled and that there is no fee however, I paid £252.38 upfront which included an installation which did not happen and line rental for year.  Please could you arrange for the money to be refunded.

Thanks in advance

 

 

AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Assistance needed in cancelling order

Hi there,

 

I have raised your refund request to the relevant team. You can view this here

 

We will update you further once we have more information.

 

Please get in touch if you have any further queries.

 

Thank you.

 

Aisha

plusnutcracker
Hooked
Posts: 6
Registered: ‎14-12-2018

Re: Assistance needed in cancelling order

Hi Aisha,

Thank you for your assistance.  I am very disappointed that I am having to chase to get my refund specifically as it's quite a reasonable amount of money.  It is now 10 days since I got my confirmation that my subscription has been cancelled and still my refund has not been processed.  Please could you escalate the matter.

Thank you.

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Assistance needed in cancelling order

Hello @plusnutcracker

 

I am deeply sorry to hear you have been waiting for your initial upfront payment to be refunded back. yet and you have had to get this matter chased up with us.

 

I have responded to your query via a ticket. You can view this by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.